Shipping Policy

At VIBRANTFER, we want the delivery experience to feel as dependable and comfortable as the products you bring into your home. This policy outlines how orders are prepared, dispatched, tracked, and delivered.

How We Fulfill Orders

VIBRANTFER offers bedding and home essentials designed for everyday comfort.

Depending on product availability and the customer’s delivery location, orders may be shipped from one of our distribution centers or approved fulfillment partners. Some items may be dispatched separately when they are stored at different facilities.

This fulfillment model helps us:

• Offer a broader selection of home and bedding products

• Maintain accessible pricing

• Avoid unnecessary inventory and storage waste

• Deliver orders from the facility best suited to each destination

When an order contains multiple products, packages may arrive on different days.

1. Order Preparation and Shipping Charges

Orders are reviewed before shipment to confirm product details, complete basic quality checks, and prepare secure packaging.

Standard processing period:
2–4 business days

High-volume periods:
Processing may require up to 5 business days during holidays, major sales, or seasonal demand.

Business days do not include Saturdays, Sundays, or public holidays.

Standard shipping charge:
A flat shipping fee of $5.99 applies to each order unless a different amount or free-shipping promotion is displayed during checkout.

Shipping costs are shown before payment is completed.

2. Expected Transit Times

Delivery speed depends on the destination, carrier network, customs procedures, local postal services, and product availability.

Transit times begin after an order has been shipped and do not include processing time.

These timeframes are estimates rather than guaranteed arrival dates. Weather disruptions, customs inspections, carrier delays, address issues, and peak shopping periods may affect delivery.

3. Shipment Confirmation and Tracking

After your package leaves the fulfillment facility, a shipment confirmation will be sent to the email address entered at checkout.

The email will normally include:

• Your tracking number

• The shipping carrier

• A link or instructions for viewing delivery progress

Tracking systems may take 1–3 business days to display the first update. A temporary lack of tracking activity does not necessarily mean the package has stopped moving.

Customers are responsible for entering a complete and accurate email address when placing an order.

4. International Customs and Import Costs

International packages may be inspected by the customs authority of the destination country.

Unless otherwise stated during checkout, customers are responsible for any applicable:

• Import duties

• Customs processing charges

• Local taxes

• Brokerage or handling fees

These charges are determined by local authorities and are not included in the product price or standard shipping charge.

VIBRANTFER cannot predict the amount of these fees and is not responsible for delays resulting from customs reviews, local import rules, or unpaid customs charges.

Customers should review the import requirements of their country before placing an international order.

5. Address Changes and Cancellation Requests

Orders may enter preparation shortly after payment is confirmed.

To request an address correction, product change, or cancellation, contact us at service@vibrantfer.com within 12 hours of submitting your order.

Please provide:

• Your order number

• The name used at checkout

• The requested change

We will make every reasonable effort to assist. However, once an order has been packed, processed, or transferred to a carrier, it may no longer be possible to modify or cancel it.

VIBRANTFER is not responsible for delivery problems caused by incomplete or incorrect address information submitted by the customer.

6. Separate Shipments

An order containing more than one item may be divided into multiple packages.

In these situations:

• Each package may have a different tracking number

• Items may be delivered on separate dates

• Receiving one package does not necessarily mean the remaining items are missing

There is no additional shipping charge when we divide an order for fulfillment purposes.

7. Delayed, Lost, or Missing Deliveries

Carrier delays occasionally occur, especially during severe weather, holidays, customs inspections, or periods of high parcel volume.

Before reporting a package as missing, please:

1. Review the latest tracking information

2. Check around the delivery location

3. Ask household members or neighbors whether they accepted the package

4. Contact the carrier when the tracking status shows delivered

If the carrier officially confirms that a package was lost in transit, contact service@vibrantfer.com. After reviewing the shipment, we may arrange a replacement at no additional product cost.

Packages that are marked as delivered are reviewed individually and may require confirmation from the carrier.

8. Products Damaged During Delivery

Please inspect your order shortly after it arrives.

When an item is damaged during transportation, email us within 72 hours of delivery and include:

• Your order number

• A description of the damage

• Clear photographs of the item

• Photographs of the shipping package and label

Once the information is reviewed, we may provide an appropriate replacement or another resolution based on the circumstances.

Please keep the original product and packaging until the claim has been completed.

9. Returned, Refused, or Undeliverable Packages

A package may be returned to the sender when:

• The address is incomplete or incorrect

• Delivery attempts are unsuccessful

• The customer refuses the shipment

• Customs charges remain unpaid

• The package is not collected from the carrier

Additional shipping costs may apply if the customer requests reshipment after the package is returned for one of these reasons.

Original shipping charges and customs-related costs may be non-refundable.

10. Contact VIBRANTFER

For questions about shipment progress, tracking, or delivery concerns, contact our customer care team.

Mattress Firm Flushing The Place at Main
36-49 Main St
Flushing, NY 11354
United States

Phone: +1 (718) 359-5909
Email: service@vibrantfer.com

When contacting us about an existing purchase, please include your order number so we can locate the shipment more efficiently.

Thank you for choosing VIBRANTFER. We appreciate your patience while your home essentials make their way to you.