Returns & Refunds

At VIBRANTFER, we want every purchase to feel comfortable and dependable. If an item does not meet your expectations, this policy explains how to request a return, report an order issue, or receive an eligible refund.

1. Return Window

Most eligible products may be returned within 30 calendar days of confirmed delivery.

A return request must be submitted before the 30-day period ends. Requests made after this timeframe may not be approved.

To qualify, the merchandise must be:

• Unused, unwashed, and free from signs of wear

• In the condition in which it was delivered

• Returned with all original labels, accessories, inserts, and components

• Placed in its original product packaging

• Accompanied by a valid order number or other proof of purchase

Products showing stains, odors, pet hair, laundering, alterations, damage caused after delivery, or other signs of use may be rejected.

2. Requesting a Return

Before sending any merchandise, email our customer care team at:

service@vibrantfer.com

Please include:

• Your order number

• The name and email address used at checkout

• The product you wish to return

• The reason for the request

• Photographs when the item is damaged, defective, or incorrect

After reviewing your request, we will confirm whether the product is eligible and provide the applicable return instructions.

Do not mail products to our business address unless our support team has specifically instructed you to do so.

Packages returned without prior approval may be refused, delayed, or sent back to the customer.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

When the return is due to a verified defect, shipping damage, or an incorrect product sent by VIBRANTFER, we will provide an appropriate return solution at no additional shipping cost to the customer.

For returns involving personal preference, an unwanted item, an incorrect size selection, or a customer ordering mistake, return shipping costs may be the customer’s responsibility.

Any applicable return-label fee or shipping deduction will be communicated before the return is completed.

Original delivery charges are generally non-refundable unless the order was incorrect, defective, or damaged due to an error attributable to VIBRANTFER.

4. Damaged, Defective, or Incorrect Products

Please examine your order promptly after delivery.

Contact service@vibrantfer.com as soon as possible if:

• The product arrived damaged

• A manufacturing defect is visible

• An item is missing from the package

• You received a different product, size, color, or quantity from what was ordered

For shipping damage, we recommend contacting us within 72 hours of delivery and providing clear photographs of:

• The affected merchandise

• The outer shipping carton or mailer

• The product packaging

• The shipping label

Please keep the item and all packaging until our team finishes reviewing the claim.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another suitable resolution.

5. Products That Cannot Be Returned

For health, hygiene, safety, customization, or resale reasons, certain products may be excluded from returns.

Non-returnable merchandise may include:

• Bedding, pillows, mattress protectors, or textile products that have been used, washed, or removed from sealed hygiene packaging

• Personalized, monogrammed, or made-to-order merchandise

• Personal-care or hygiene-related products after opening

• Gift cards or digital products

• Items marked as final sale or non-returnable before purchase

• Products damaged through misuse, improper care, accidental damage, or normal wear

• Hazardous, flammable, or restricted materials

• Perishable products, where applicable

Clearance or promotional items may only be returned when the product page or checkout terms specifically permit it.

Contact us before returning an item when you are uncertain about its eligibility.

6. Exchanges

We do not guarantee direct exchanges because replacement inventory may change while a return is in transit.

The most reliable way to obtain another size, color, or product is to:

1. Request a return for the original merchandise

2. Wait for return approval

3. Place a separate order for the preferred replacement

If the original product was damaged, defective, or incorrectly fulfilled, contact us before purchasing another item so we can review the appropriate replacement option.

7. European Union Cancellation Rights

Customers receiving goods within the European Union may have a legal right to withdraw from an eligible online purchase within 14 days of delivery, without providing a reason.

To exercise this right, the customer must notify us within the applicable withdrawal period.

Returned products must generally be:

• Unused and unwashed

• Complete and undamaged

• In their original packaging

• Returned with proof of purchase

Certain exceptions may apply, including personalized merchandise, sealed hygiene goods after the seal has been removed, perishable items, and other products excluded under applicable consumer law.

This section does not limit any mandatory consumer rights provided by the laws of the customer’s country.

8. Return Review

After an authorized return reaches the designated return facility, it will be inspected to confirm that it meets the eligibility requirements.

We will notify you by email after the review is completed.

A refund may be reduced or refused when:

• The item shows signs of use, washing, wear, stains, odors, or damage

• Parts, tags, accessories, or packaging are missing

• A different product is returned

• The return was submitted outside the approved period

• The merchandise was not eligible for return

• The package was sent without authorization

VIBRANTFER is not responsible for unauthorized returns or packages sent to an incorrect address.

9. Refund Processing

Approved refunds are issued to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for processing. Your bank, card issuer, or payment provider may need additional time before the credit appears on your account.

Shipping charges, customs duties, import taxes, currency conversion fees, and other third-party costs may not be refundable unless required by applicable law.

If your approved refund has not appeared after 15 business days, contact us at service@vibrantfer.com with your order details.

10. Cancellations Before Shipment

Orders may enter processing soon after they are submitted.

To request a cancellation, contact us within 12 hours of placing the order. We will make a reasonable effort to assist, but cancellation is not guaranteed once the order has been packed, processed, or transferred to a fulfillment partner.

If the shipment can no longer be canceled, the customer may request an eligible return after delivery.

11. Refused and Undeliverable Packages

Packages returned because of an incorrect address, refusal of delivery, unpaid customs charges, or failure to collect the shipment may be subject to deductions for:

• Original shipping costs

• Return-to-sender fees

• Customs or carrier charges

• Reshipment expenses

A refund, when applicable, will be reviewed after the returned package is received and inspected.

12. Return Destination

Approved returns must be sent only to the address supplied in the return authorization instructions.

Our public business address should not be treated as a return warehouse unless our support team confirms it in writing.

Sending an item to an unapproved location may prevent us from locating or processing the return.

13. Contact Information

For return requests, refund questions, or order-related concerns, contact:

VIBRANTFER Customer Care
Mattress Firm Flushing The Place at Main
36-49 Main St
Flushing, NY 11354
United States

Phone: +1 (718) 359-5909
Email: service@vibrantfer.com

Please include your order number whenever possible so our team can review your request efficiently.

Thank you for choosing VIBRANTFER.